Security and Payment Policies

Agreement Between You (the User) and Health and Medical Pty Ltd (Owner and Operator) of MedicalJobsNZ.com and MedicalJobsAustralia.com.

Online Security

Health and Medical Pty Ltd, Owner and Operator of MedicalJobsNZ.com and MedicalJobsAustralia.com implements a number of online security measures on its websites to help protect user's information against loss, misuse or alteration. The websites use SSL encryption, access control, firewalls and anti-virus programs. We aim to always protect your online information however, as with the use of all Internet sites or electronic storage, we cannot 100% guarantee security. Due to this, Health and Medical Pty Ltd will not accept any liability or claims resulting from online security breaches, information hacking, information misuse/alteration or loss.

MedicalJobsNZ.com and MedicalJobsAustralia.com's Online Payments

Health and Medical Pty Ltd, Owner and Operator of MedicalJobsNZ.com and MedicalJobsAustralia.com uses the Stripe Payment Gateway for its online credit card transactions.Stripe processes online credit card transactions for thousands of New Zealand, Australian and overseas merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Health and Medical Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within STRIPE’s bank-grade data centre, further protecting your credit card data.
  • STRIPE is an authorised third party processor for all the major New Zealand banks.
  • STRIPE at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Health and Medical Pty Ltd.

For more information about STRIPE and online credit card payments, please visit New Zealand: www.STRIPE.com/nz and Australia: www.STRIPE.com/au

Delivery Policy

After ordering an online job ad at either, www.medicaljobsnz.com or www.medicaljobsaustralia.com, you will receive an email confirmation from Stripe containing your order details (if you have provided your email address). Stripe will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 5 working days.

If you wish to query an online job posting delivery, please contact us at: [email protected].

Online Payment Tax Invoice

If users provide a valid email address during the online payment process, Health and Medical Pty Ltd, Owner and Operator of MedicalJobsNZ.com and MedicalJobsAustralia.com will automatically email a tax invoice for the online job ad payment made through our online payment gateway, Stripe, on our websites.

If you didn't receive a tax invoice and would like one, please contact us at: [email protected].

Refund & Returns Policy

Once published online, every health and medical employer's online job ad appears on either the MedicalJobsNZ.com or MedicalJobsAustralia.com websites for the ad duration they have selected (45-days, 90-days or 12 months). During this time, health and medical employer users can edit and republish their ad at anytime without extra advertising charges.

Health and Medical Pty Ltd, Owner and Operator of MedicalJobsNZ.com and MedicalJobsAustralia.com online jobs sites understands circumstances arise from time to time such as user's changing their minds or employers requesting to pull a job ad down immediately after paying for and listing it online.

However, Health and Medical Pty Ltd's policy is, it cannot issue refunds, returns or exchanges once an online job ad payment has been made on the MedicalJobsNZ.com and MedicalJobsAustralia.com websites.

On a case by case basis, depending on the nature of a technical problem or website failure, a health and medical employer user may be granted MedicalJobsNZ.com or MedicalJobsAustralia.com online job ad tokens (extra “live” days for an online job ad) if the user has experienced down time. Health and Medical Pty Ltd reserves the right to grant extra live online job ad days to users on a case by case basis.

If for any reason you are not completely satisfied with your online job ad purchase, please email us at: [email protected].

Information Security

We take all reasonable steps to ensure your personal information remains secure and confidential and is only used as is reasonably necessary for the proper performance of our functions and activities as online jobs sites in New Zealand and Australia.

We take a range of measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, these measures include:

  • Staff training;
  • Document naming protocols;
  • "Clean desk" procedures;
  • Password protection;
  • Office alarm systems and restricted access policy;
  • Need-to-know and authorisation policies;
  • Policies on laptop, mobile phone and portable storage device security;
  • Procedures including shredding and secure disposal etc;
  • Locked filing cabinets, hard copy management and,
  • Sensitive and confidential information management policy.
Disclosures

This section deals with our disclosure policies. Personal Information that we hold about you is only disclosed for the primary and related purposes for which it was collected. In this section, you will find out about our policies dealing with:

  • General Disclosures;
  • Related Purpose Disclosures and,
  • Cross Border Disclosures.
General Disclosures

We may disclose your personal information for any of the purposes for which it is primarily held or for a related purpose where lawfully permitted.

We may disclose your personal information where we are under a legal duty to do so.

Disclosure will usually be:
  • internally and to our related entities and,
  • to health and medical employers.

In addition to disclosures for general purposes, we may also disclose your personal information for a range of related purposes.

Related Purpose Disclosures

We outsource a number of services to contracted service providers from time to time. Our contracted service providers may see some of your personal information. Typically, our contracted service providers would include:

  • Software solutions providers;
  • I.T. contractors and database designers and Internet service suppliers;
  • Legal and other professional advisors;
  • Insurance brokers, loss assessors and underwriters;
  • Background checking and screening agents and,
  • Media, communications and marketing consultants.

We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.

Access & Correction

You have a right to access and correct personal information under the New Zealand Privacy Principles (APPs).

This section sets out our policy dealing with:

  • Access and,
  • Correction.
Access

Subject to some exceptions that are set out in privacy law, you can gain access to the personal information that we hold about you.

If you wish to obtain access to your personal information you should contact us at: [email protected]. You will need to be in a position to verify your identity.

We might impose a moderate charge in providing access.

You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine what information may be provided. We will generally respond to your request for access within fourteen (14) working days.

If we refuse to give access to the personal information or to give access in the manner requested by you, we will give you a written notice that sets out:

  • the reasons for the refusal except to the extent that, having regard to the grounds for the refusal, it would be unreasonable to do so and,
  • the mechanisms available to complain about the refusal.
Correction

We will take reasonable steps to ensure information we hold about you is accurate and up to date where it is practicable to do so. We also rely on you to tell us when there are changes to your personal information that we hold about you. This could be for example a change of address or change to you employment status, level & discipline.

If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us at: [email protected].

We will take such steps as reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to notify the third parties to whom we made the disclosure and we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

You should also anticipate that it may take a little time to process your application for correction as there may be a need to retrieve information from storage and review information in order to determine what information may be corrected. We will generally respond to your request for access within five (5) working days.

There is no charge to correct information.

In some cases, we may not agree that the information should be changed.

If we refuse to correct your personal information as requested by you, we will give you a written notice that sets out:

  • the reasons for the refusal except to the extent that it would be unreasonable to do so and,
  • the mechanisms available to complain about the refusal.

You may also ask us to associate a statement that the information is contested as being inaccurate, out of date, incomplete, irrelevant or misleading and we will take such steps as are reasonable to do so.

Complaints

You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. In this section, you can learn:

  • How to complain and,
  • How your complaint will be handled.
How to Complain

If you are making a complaint about our handling of your personal information, it should first be made to us in writing.

You can make complaints about our handling of your personal information to: [email protected]

How Your Complaint Will Be Handled:

When we receive your complaint:

  • We will take steps to confirm the authenticity of the complaint and the contact details provided to us to ensure that we are responding to you or to a person whom you have authorised to receive information about your complaint;
  • Upon confirmation we will write to you to acknowledge receipt and to confirm that we are handling your complaint in accordance with our policy.
  • We may ask for clarification of certain aspects of the complaint and for further detail;
  • We will consider the complaint and may make inquiries of people who can assist us to establish what has happened and why;
  • We will require a reasonable time (usually 45 days) to respond;
  • If the complaint can be resolved by procedures for access and correction we will suggest these to you as possible solutions and,
  • If we believe that your complaint may be capable of some other solution we will suggest that solution to you, on a confidential and without prejudice basis in our response.

If the complaint cannot be resolved by means that we propose in our response, we will suggest that you take your complaint to any recognised external dispute resolution scheme such as the Office of the New Zealand Information Commissioner.